Measure what matters with the right Key Performance Indicators (KPIs)
As the saying goes: if you don't measure it, you can't manage it.
The out-of-the-box reports provided by your CRM or ERP are good to a point. But they are unlikely to be a perfect fit for your specific business, needs and objectives.
What are your objectives? To improve performance? Track quality against a benchmark standard? To manage benefits-realisation in a change programme? Who's the intended audience? Is it to inform management, investors, regulators, customers or the public?
Each requires a different approach.
At Hartley McMaster, we have experience designing performance metrics to fit business needs. Combining data from different sources, and identifying appropriate benchmarks and targets.
Don't just measure what's easy, measure what matters.